Refund Policy
Unfortunately, we cannot offer refunds or exchanges due to personal hygiene unless they are defective.
Please Note: If the product has no quality problems, we do not accept returns.
RETURN REQUIREMENTS:
1. Send an Email to amjewelry2021@gmail.com to inform us the reason that cause you return the goods with the picture/video so we know that the quality of the returning product is in good condition which still fulfill the free-reason return policy. Please note that all returns cost initiated for non-quality issues will be covered by customers.
2. Return is initiated by the customer within 30 days of delivery date.
The item(s) is received unworn, unaltered, and undamaged in their original packaging. Items must be returned in their original packaging. Your return may be subject to cancellation if original packaging is not included.
3. The item(s) is mailed back within 14 days of return authorization
All returns require authorization. Please note, if parcel cannot be passed the inspection part, you may not get the full refund. The return shipping is on your charge. And the refund will be processed within 5-7 working days.
4.We are unable to process any returns purchased from any of our stockists.
All gift cards, mystery items, and sale items are final sale.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at amjewelry2021@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at amjewelry2021@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.